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 30-Day Money Back Guarantee

Customers may cancel at any time via the cancellation form in your client dashboard. Snipe...

 Are there any hidden charges?

Absolutely Not. We will not charge you for anything without your prior consent.

 Do you allow adult content?

On our shared, reseller, and semi-dedicated solutions we do not allow sites that serve only...

 Do you have uptime statistics that I can see?

You can view the server status and uptime reports of all Snipe Hosting servers by visiting:...

 Do you offer DDoS protection?

A distributed denial of service attack (DDoS) occurs when multiple compromised systems flood the...

 Do you offer phone support?

We offer phone support for sales and billing 8 AM to 5 PM ET Monday through Friday. We do offer...

 Do you provide 24/7 support?

We provide support 24 hours a day and 7 days a week via our support help desk located at...

 How long will it take to set up my account?

Your account will be activated immediately after registering or purchasing our services.  

 How often do you do backups?

We maintain 1 individual restoration point per day and we hold each of those points for 7 days.

 Ordering Hosting - Domain Registration and Transfer Options

When ordering a hosting plan you will be given 3 options:   Register a new domain. Transfer...

 The order system is not accepting my credit card - what do I do?

Our Credit Card Processor from time to time will deny certain cards based upon transaction limits...

 What is the difference between a Virtual Private Server and Semi-Dedicated Hosting?

A Virtual Private Server is essentially a "slice" of a much larger server that is made available...

 What type of payments do you accept?

We accept credit card (Visa, MasterCard, American Express) as well as PayPal payments.  We can...

 When do I get access?

Shared and Semi-Dedicated accounts are setup within minutes of your first payment and you will be...

 Why should I sign up for a year instead of paying monthly?

We discount most plans for annual terms or longer and you are not locked in via a contract so you...

 Will you place ads on my website?

No - absolutely not!  We will never insert any type of advertisement into your site.  Your site...

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